Our Customer Service Representatives are knowledgeable and effective communicators, serving both our clients and patients. They are the public face and voice of our hospital, they provide excellent and compassionate services to every client. They greet clients, answer phones, provide general information, schedule appointments, enter data into the system, process payments, and manage medical records. From the first moment a client checks in with their pet, our Customer Service Representatives provide the warmest and most welcoming experience possible. They have compassion for the animals and understand the stress it can put on an owner. At the end of each appointment, a CSR reviews with our clients all charges, doctor's notes, and directions for medications dispensed. They ensure that the owner understands the care they need to provide to their pet. We take pride in making sure our CSR staff's skills are the most up to date information in our field. We have regular team meetings to discuss policies and protocols; new equipment, services, products, and client service.
Scroll below to find out more about our wonderful team of Customer Service Representatives!
Betty Ann L.
Betty Ann is a transplant from Philadelphia where she was a volunteer for many years at the PSPCA, as well as a member of the board of Paws for a Cause PA for five years. Betty Ann started here at CRVC in July and recently married her husband Victor whom together own a little “Farmette” in Greeley PA for their thirty chickens, ten rabbits, four goats and two pigs-- all of which have names! They also have three rescue dogs named Sweet Pete, Max, and Trigger. Betty Ann loves her role as mom and grandma to her daughter and five grandchildren.
Bre joined the Cherry Ridge Veterinary Clinic's team in September of 2020. Bre is an avid animal lover and has spent her life around horses, dogs, cats and birds. Some of her hobbies include: writing, reading and spending time with her sister. In Spring of 2022, Bre took on the role of Lead CSR and has since been a great asset to the management team.
A Southern California native and self-proclaimed Crazy Cat Lady, Meagan joined the CRVC team in December 2021 after moving to the NEPA area in June of the same year. She has spent her entire life surrounded by animals of all kinds and discovered her passion for animal care after having worked in rescues across the country since 2016. In her free time, Meagan enjoys graphic and interior design, writing, and spending time with her wife Kelley and their family of two dogs, Jedi and General Kenobi, and four cats, Yoda, Dexter, Hayley and Tolkien.
Melissa graduated from Wallenpaupack Area High School in 2013. Shortly after she studied at Johnson College for Vet Tech for a year, but then decided to focus on her family. Melissa joined us at Cherry Ridge in March 2022 and currently lives in Fell Township with her fiancé and son. At home they have an Australian Shepherd, Luna, two cats, Hamburger and Finn, and three ball pythons. In her free time she enjoys fishing, reading, hiking, and spending time with her family.