Our Customer Service Representatives are knowledgeable and effective communicators, serving both our clients and patients. They are the public face and voice of our hospital, they provide excellent and compassionate services to every client. They greet clients, answer phones, provide general information, schedule appointments, enter data into the computer, process payments, and manage medical records. From the first moment a client checks in with their pet, our Customer Service Representative's provide the warmest and most welcoming experience possible. They have compassion for the animals and understand the stress it can put on an owner. At the end of each appointment, a CSR reviews with our clients all charges, doctor's notes and directions for medications dispensed. They ensure that the owner understands the care they need to provide to their pet
We take pride in making sure our Customer Service Representative staff skills are the most up to date information in our field. We have regular team meetings to discuss policies and protocols; new equipment, services, products and client service. In addition, every year all Customer Service Representatives must complete a minimum of 7 hours of continuing education yearly.
Our Customer Service staff take pride in the role they fill at our hospital.
Scroll below to find out more about our wonderful team of Customer Service Representatives.