Our Customer Service Representatives are knowledgeable and effective communicators, serving both our clients and patients. They are the public face and voice of our hospital, they provide excellent and compassionate services to every client. They greet clients, answer phones, provide general information, schedule appointments, enter data into the computer, process payments, and manage medical records. From the first moment a client checks in with their pet, our Customer Service Representative's provide the warmest and most welcoming experience possible. They have compassion for the animals and understand the stress it can put on an owner. At the end of each appointment, a CSR reviews with our clients all charges, doctor's notes and directions for medications dispensed. They ensure that the owner understands the care they need to provide to their pet
We take pride in making sure our Customer Service Representative staff skills are the most up to date information in our field. We have regular team meetings to discuss policies and protocols; new equipment, services, products and client service. In addition, every year all Customer Service Representatives must complete a minimum of 7 hours of continuing education yearly.
Our Customer Service staff take pride in the role they fill at our hospital.
Scroll below to find out more about our wonderful team of Customer Service Representatives.
Bre joined the Cherry Ridge Veterinary Clinic's team in September of 2020. Bre is an avid animal lover and has spent her life around horses, dogs, cats and birds. Some of her hobbies include: writing, reading and spending time with her sister.
Bio coming soon.
Bio coming soon
Dawn joined the Cherry Ridge Veterinary Clinic's team in May 1987. Dawn is one of Customer Service representatives along with Pharmacy technician. Dawn lives in Honesdale with her husband Tony. They have three children, Tony Jr., Shadoe, and Mayne, six grandchildren, three granddogs and five grandcats. They keep their household lively with 4 dogs, and 4 cats. Dawn's hobbies include: camping, couponing, reading, crafting, canning, and spending as much time as she can with her family both two-legged and four-legged.Dawn feels lucky to be doing what she loves everyday and enjoys how there is never a dull moment.