Our Customer Service Representatives are knowledgeable and effective communicators, serving both our clients and patients. They are the public face and voice of our hospital, they provide excellent and compassionate services to every client. They greet clients, answer phones, provide general information, schedule appointments, enter data into the system, process payments, and manage medical records. From the first moment a client checks in with their pet, our Customer Service Representatives provide the warmest and most welcoming experience possible. They have compassion for the animals and understand the stress it can put on an owner. At the end of each appointment, a CSR reviews with our clients all charges, doctor’s notes, and directions for medications dispensed. They ensure that the owner understands the care they need to provide to their pet. We take pride in making sure our CSR staff’s skills are the most up to date information in our field. We have regular team meetings to discuss policies and protocols; new equipment, services, products, and client service.
Scroll below to find out more about our wonderful team of Customer Service Representatives!
Teri F.
Bio coming soon.
Amy C.
For as far back as Amy can remember, she always had a deep love for animals of all kinds and knew from a very early age that she wanted to work in the veterinary field when she grew up. Prior to becoming a veterinary technician, Amy volunteered at a wildlife rehabilitation center. She joined the Cherry Ridge team in October of 2019.
Outside of the clinic, Amy lives in the country with her husband and their four dogs (Fiona, Boone, Alvin, and Swagger). She routinely visits local colleges and nursing homes with Fiona, a pit bull who is a registered therapy dog and breed ambassador. Together, the pair spreads love and helps educate people on the true nature of the breed. Amy’s other hobbies include weightlifting, hiking, canoeing, and kayaking.
Betty Ann H.
Betty Ann is a transplant from Philadelphia where she was a volunteer for many years at the PSPCA, as well as a member of the board of Paws for a Cause PA for five years. Betty Ann started here at CRVC in July and recently married her husband Victor whom together own a little “Farmette” in Greeley PA for their thirty chickens, ten rabbits, four goats and two pigs– all of which have names! They also have three rescue dogs named Sweet Pete, Max, and Trigger. Betty Ann loves her role as mom and grandma to her daughter and five grandchildren.
Bre G.
Bre joined the Cherry Ridge Veterinary Clinic’s team in September of 2020. Bre is an avid animal lover and has spent her life around horses, dogs, cats and birds. Some of her hobbies include: writing, reading and spending time with her sister. In Spring of 2022, Bre took on the role of Lead CSR and has since been a great asset to the management team.
Kelley H.
Bio coming soon.
Mackenzie P.
Bio coming soon.
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SLOPPY KISSES
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TREATS GIVEN
